Title
Consider Mayor's Special Recognition of ETC Institute's "Leading the Way" award recognizing the City of Round Rock's results in the 2024 Community Survey.
Body
ETC lnstitute's "Leading the Way Award" was created to recognize local governments for outstanding achievement in the delivery of services to residents. Recipients of the award rank in the top 10% of all local governments in the United States with regard to their composite performance in the three core areas that are assessed on ETC lnstitute's DirectionFinder® Survey:
- satisfaction with the overall quality of services
- satisfaction with customer service provided by employees
- satisfaction with the value received for local taxes and fees
A maximum of 100 points are awarded in each of these areas based on the results of the survey. In order to rank in the "Top 10% of All Cities", a city must have received a composite score of 210 or more, which means the city scored an average of at least 70 points in all three areas. The threshold of 210 was established using the results of surveys from more than 450 communities that have participated in ETC lnstitute's DirectionFinder® Survey over the past two years. The City of Round Rock's composite rating was 219 which was 98 points above the average composite score of 121 for all communities in the United States and 9 points above the threshold of 210
for the "Top 10% of All Cities."
The City of Round Rock is truly setting the standard in many areas. In addition to ranking in the top 10% for all cities in the United States, Round Rock's ratings exceeded the national average by more than 20% for the 25 areas listed below :
• Feeling of safety in the downtown area of City (+37 .6%)
• Feeling of safety in the downtown area of City (+37 .6%)
• Parks and Recreation programs (+37%)
• Overall quality of services provided by the city (+37%)
• Overall quality of customer service provided by City employees (+36.3%)
• Overall quality of City communication with the public (+32.4%)
• Overall quality of water services (+31.9%)
• Overall quality of life in the City (+31 .6%)
• Overall quality of wastewater services (+29.5%)
• Overall quality of trash, recycling, & yard waste collection services (+29.4%)
• Overall quality of stormwater management and flood control (+29.3%)
• Overall usefulness of your city's website (+27.6%)
• Feeling of safety in city parks (+27.2%)
• Overall quality of library services (+27%)
• Overall quality of curbside recycling services (+27%)
• Overall quality of bulky item pick-up services (+26.8%)
• Overall quality of police services (+26.1 %)
• Overall quality of cleanliness of streets and public areas (+25.6%)
• Overall quality of maintenance of streets and sidewalks (+24.9%)
• Overall value received for City taxes and fees (+24.3%)
• Overall quality of maintenance of streets in your neighborhood (+23.6%)
• Overall quality of maintenance of major city streets (+21. 5%)
• Efforts by local government to keep you informed about local issues (+21.1%)
• Overall appearance of the city (+21 %)
• Availability of information about local governmental services and programs (+20.4%)
• Overall feeling of safety in your community (+20.1%)