Title
Consider a resolution authorizing the City Manager to issue a purchase order with Tyler Technologies for Utility Billing and related SaaS software applications.
Body
In 2013, the City implemented an Enterprise Resource Planning (ERP) system that transitioned the City’s financial, payroll and human resources software to Tyler Technologies’ Munis software suite. At that time, the Utility Billing (UB) system was not included as part of that project.
The current UB system is Incode version 9, also a Tyler product. The City has used Incode for approximately 20 years. The Incode software is targeted toward much smaller utilities and cities, and Round Rock has long since outgrown that system.
Over the past 18 months, City staff have evaluated various providers and products used at comparably sized cities in Texas. After conducting site visits with other cities and product reviews with vendors, staff determined that Munis offers the best solution.
This new system will allow the City’s Utility Billing division to move to an up-to-date Customer Information System (CIS) and allow the City to modernize its business processes and improve customer services. The Munis products will serve as the core engine for the City’s utility billing, cashiering and customer service processes for water, wastewater, garbage and drainage. Bills and collections processed through this system totaled over $55 million in FY 2016.
In conjunction with this implementation, staff are also evaluating add-on customer facing mobile and web applications and internal analytic tools. This software tool set will allow the city to take advantage of the enahnced capability offered by the Munis package and while greatly expanding the City’s ability to interact with our customers, provide easily accessible billing and conservation tools, and provide better internal analytic tools to monitor customer and utility data. Staff expects to bring a recommendation to Council for this second phase in th...
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